FAQ

Yes. We are an export wholesaler based in Osaka. We buy in Japan and export directly to importers, wholesalers, supermarkets and retail chains overseas — you do not need a separate agent in Japan.

A trading company (export wholesale). We do not manufacture; we buy from Japanese manufacturers and wholesalers and consolidate everything into a single order. That is why you can buy across many brands at once.

Yes. Different brands can go into the same container on a single invoice, so you do not have to split orders by brand. This is the main difference between us and a single-brand agent. In our records, one container carries on average 33 products from 11 brands, and 73% of our containers shipped since September 2023 held 20 or more products.

Yes. Send us the product name, brand or JAN and we will confirm supply and specification with the Japanese maker.

In principle there is no minimum; we can start from case units. Full containers are the norm, but if your volume falls short, send us the list and destination and we will advise which option works out better.

Talk to us. Send the product list, approximate quantities and destination port, and we will advise based on volume and weight.

Yes, and on a single invoice. One list covering many brands, shipped together — that is how we normally work.

Not guaranteed. A frozen container's temperature affects ambient goods, so we cannot promise shipping them together. Please flag any frozen items on your list and we will confirm case by case.

Mainly CFR (also written CNF) or CIF, fixed per order. Under CFR risk passes to the buyer once the goods are loaded on board; under CIF we arrange insurance. Other terms are negotiable.

Both CFR and CIF include ocean freight to the destination port, and CIF also includes insurance. Customs clearance, duties and inland transport after arrival are for the buyer's account.

We prepare the invoice, packing list, certificate of origin and the other documents export requires. Customs clearance and confirming local regulations on the import side are handled by the buyer or their broker.

Yes. We apply for the certificate of origin, and obtain ingredient and raw-material information from the manufacturer. Please tell us which documents you need when you request a quotation.

For some products, but not all. Some items are export versions that already carry English labelling. If you need labelling, tell us the requirement and destination and we will confirm case by case.

We can screen by raw material. Japanese confectionery often contains pork-derived ingredients or alcohol, so for Malaysia we do not send the catalogue as it is — we screen first and then propose. We do not obtain Halal certification on your behalf.

Before shipment we check the dates of the stock on hand and inform you, and load only once you have confirmed. If you have a specific requirement on remaining shelf life, please raise it when you request a quotation.

We export to Hong Kong, Macau, Malaysia, Taiwan, Singapore and China. Based on our own shipment records since September 2023: Hong Kong takes about one week (average 4.9–6.6 days depending on the port — Yokohama, Tokyo, Osaka or Kobe); Taiwan (Keelung / Kaohsiung) 3–6 days; Malaysia (Port Klang Northport) 11–15 days. Macau cargo usually moves via Hong Kong. Details for each lane are on the market pages.

Send us the JAN code — 13-digit or 8-digit both work. We check the specification and availability in Japan and reply. A JAN identifies one exact product including its pack size.

We can send samples. Sample cost and international courier charges are billed separately, quoted according to the items and the delivery address.

First orders are normally prepaid by telegraphic transfer (T/T). Terms for continuing business are negotiable.

Once products and quantities are fixed, sourcing and loading normally take about two weeks. It varies with the items and volume; we confirm the schedule at quotation.

We ship about 300 containers a year. On average a container carries about 1,760 cases, 33 products and 11 brands (our own shipment records since September 2023).

Importers and distributors must be registered with the Food and Environmental Hygiene Department (FEHD). Labels must be in Chinese or English (or both), showing the food name, ingredients, net quantity, a "best before" or "use by" date, storage instructions, and the name and address of the manufacturer or packer. Hong Kong's 8 allergen categories and "1+7" nutrition labelling differ from Japan's, so original Japanese labels usually need relabelling. See our Hong Kong page for details.

Every consignment must be filed for border inspection with the Taiwan Food and Drug Administration (TFDA). Traditional Chinese labelling is mandatory (product name, ingredients, net weight, expiry, country of origin and importer details). Japanese-origin food may require extra documents such as a certificate of origin, and some additive standards differ from Japan's, so we recommend checking each product in advance.

For processed food such as snacks, drinks and noodles, the importer registers with the Singapore Food Agency (SFA) — a registration, not a licence. Meat and seafood need a separate licence. Labels must be in English, showing the product name, ingredients, net quantity, best-before date, origin and importer name. Beverages in scope graded C or D must carry the Nutri-Grade mark.

Yes. Food imports are administered by the Municipal Affairs Bureau (IAM), and some items require prior notification and inspection. In practice cargo usually moves via Hong Kong, so the Hong Kong documentation and labelling approach carries over.